Therapies Refund Rescheduling, Cancellation & No-Show Policy
Cancellation Policy
A. Janani Integrative Wellness reserves the right to charge in full for appointments cancelled with less than 24 hours’ notice.
B. Should cancellation not be made in time, the full treatment fee will apply.
C. Cancellation fee of R20 will apply for the appointments cancelled more than 24 hours' before the scheduled appointment.
D. Please refer to our Refund Policy below for more details.
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No-Show Policy
A. Janani Integrative Wellness reserves the right to charge in full for appointment no-shows.
B. Should rescheduling not be made in time, the full treatment fee will apply.
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Rescheduling Policy
A. Appointments can be rescheduled without any additional fees.
B. Rescheduling must be done at least 24 hours in advance. Should rescheduling not be made in time, the full treatment fee will apply.
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Refund Policy
A. All refunds can be processed by directly contacting Janani Integrative Wellness following due procedures.
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Terms & Conditions
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Services Offered
We offer a range of wellness therapies including Homeopathic Consultations, Scenar Therapy, Therapeutic Reflexology, Ozone Sauna Therapy, Far-Infrared Therapy, Massage Therapy, Normatech Sequential Massage, Bemer Therapy, Rife Resonance Therapy and a Medical Store.
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Payment Policy
A.Full payment is required at the time of booking or purchase of a product.
B.We accept all major payment methods and there is no preferred payment method.
C. Products purchased are non-refundable. Please review our Return & Refund Policy for more information.
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Late Arrivals
A. Late arrival will result in a reduction of treatment time whilst the full treatment fee will apply.
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Client Conduct
A. Kindly arrive at least 15 minutes prior to your scheduled treatment to allow time for you to change. If you are new to our Wellness centre, you will also be required to complete our pre-consultation form.
B. Right of admission is reserved. We reserve the right to deny access to any person we deem to be acting inappropriate or in an unsafe manner.
C. Ensure cellular/mobile phones are switched off during treatments.
D. Swimming costumes must be worn when using the sauna and ozone rooms.
E. Treatments and the use of Janani Integrative Wellness facilities are at the client’s own risk. Janani Integrative Wellness will not be held liable for any adverse reactions during or after treatment or any other injury suffered at the premises.
F. Janani Integrative Wellness will not be held liable for the loss or damage to any property of the client.
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Special Considerations
All prices are subject to change without prior notice.
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Privacy Policy
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Personal Information Collected
A.Information Collection: In order to overview the website, sign up for receiving the newsletter or to access the membership areas, as we require some of your personal information to identify you. (“Personal Information”). This includes information such as 1. Contact Data (name and the e-mail address ), 2. Financial Data (payment resources that help you view the purchase charge). If you wish to communicate with us on e-mail, submit comments, post to the forum, or otherwise contact us, any information that we acquire from the user can be marked as the personal information.
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B. Modification or Removal Process: If you want to opt-out from our email campaigns, you can simply unsubscribe to our link through any e-mail message. You can also contact us through our contact form to remove any of your personal information from our site. "We will review and decide at our discretion."
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C. Privacy Policy Updates: If we try to re-shape or update this policy, we will inform you by posting a notice by the site by sending you an electronic message indicating as much if we have an email address for you. You may reject the update by discontinuing your use of the site.
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D. Google Tracking: In order to better understand the traffic to this website and our marketing campaigns, we employ specific Google tools. These programs could include, but are not limited to, Google Analytics, which tracks your usage of our site by giving you a cookie or other identifier in order to gather data. You can visit to choose not to be tracked.
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Cookies & Traffic Data Collected
When you visit our site, the following kinds of information are automatically tracked and collected by us: (1) IP addresses; (2) domain servers; (3) computer types accessing the site; and (4) web browser types used to access the site (collectively, "Traffic Data"). Traffic data is anonymous information that does not allow us to identify you specifically, but it is useful for marketing and enhancing your user experience on the site.​
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Use of Information Collected
A.How We Utilize Information: We utilize the Personal Information you provide us to communicate with you, sell to you, and comply with the regulations listed below.
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B.Sharing Personal Information: We use the methods outlined in this Policy to share some kinds of information we gather from you. Our business partners that help us by providing essential services (such as hosting, billing, data storage, and security) connected to our operation of the Site are the recipients of our Contact Data and Financial Data. Please get in touch with us if you would prefer that we do not disclose your personal information with any third parties, but be aware that doing so will prohibit you from accessing certain parts of the site and you from becoming a member of our organization.
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C.Using Contact Information: We use the contact information you supply us to send you administrative correspondence, like email orders confirmations and updates on various therapies related topics. We may send you promotional emails about our products and company updates using the Contact Data that we have on file. These emails could include content advertising third parties and their products, as well as messages, adverts, and affiliate links.
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D. Information Sale: Your Personal Information will be transferred to the new owner of the business as an asset if we ever decide to sell all or a portion of our company or this website.
Medical Store Return & Refund Policy
If you are for any reason dissatisfied with an item purchased from our store or website, you may return it to our store or through the applicable online channel for a full credit, refund, replacement or exchange, provided you have the original invoice or till slip as proof of purchase, items are returned within 30 (thirty) days of purchase, the product has not expired and it is not damaged (including all packaging).
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Janani Integrative Wellness will not accept any returns of any products of which the packaging has been removed, opened or tampered with, due to hygiene and sanitary considerations.
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Returns
Proof of purchase, proof of identification and all packaging must be provided with all returns.
1. Dissatisfied with your purchase?
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If you are for any reason dissatisfied with an item purchased from our store or website, you may return it to Janani Integrative Wellness store or through the applicable online channel for a full credit, refund, replacement or exchange, provided:
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You have the original tax invoice or till slip as proof of purchase.
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Items are returned within 30 (thirty) days of purchase.
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The product has not expired.
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It is not damaged (including all packaging).
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It is a returnable product (some items are by law, non-returnable for hygiene/health reasons).
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For online returns, we reserve the right to ask you for photographs and written submissions detailing the reasons for the return before we process the return, and we may withhold reasonable transport costs if required.
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Please note: Janani Integrative Wellness will not accept any returns of any products of which the packaging has been removed, damaged, opened or tampered with, due to hygiene and sanitary considerations, any products due to pharmacy law requirements, or any medicines.
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Refunds are bank dependent and may take up to 10-14 working days to reflect.
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We reserve the right to ask you for proof of identification when returning the products.
Refunds
We do not guarantee that you will be automatically credited/refunded. The decision to credit/refund is solely at the discretion of the manager of the store where you return the product (or the online manager), the original invoice or till slip has been handed in and they have inspected the condition of the items returned.
We shall have the discretion to refund you by any appropriate means including cash, a gift card (electronic or otherwise) or by crediting the applicable card.
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Warranty
Certain products may carry a manufacturer warranty in addition to our returns policy and/or consumer law.
1. Representation
We make no representations whatsoever and give no guarantees against latent or patent defects in respect of the products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.
2. Handling of Products
The products supplied by Janani Integrative Wellness shall be suitable only for the purpose for which they were intended and you shall ensure that the products are handled, stored, used or otherwise dealt with in a normal and proper manner and where applicable, in a manner consistent with the instructions given by us.
3. Liability
We shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the products.
4. Claims
No action or claim of whatever nature shall lie against Janani Integrative Wellness arising out of or in connection with any defects in, or unsuitability of any products.
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How do I log a return?
Call on +27 64 753 8540 or email our customer support team on info@janani.co.za to log a return.
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What do I do if the item I received is not what I ordered?
Email our customer support team on info@janani.co.za with your order number, details and a photograph of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.
What do I do if my item is faulty?
Email our customer support team on info@janani.co.za with your order number, details and a photograph of the product that you have received and we will assist.
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Can I exchange my product?
We do not accept any exchanges, however you are welcome to return the unopened and unused product. *Return & Refund Policy Apply.
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When do I get my order?
We deliver your order nationwide. Your order will be delivered straight to your door with our nationwide courier within 2 to 7 working days. Please contact us if your purchased products are not delivered in the given time frame.
*Terms & Conditions Apply.
Re-Balance | Re-Energise | Re-Store
Your Body Naturally
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At Janani Integrative Wellness, our focus is aimed at providing the most advanced and effective, non invasive, drug free, natural alternatives to pain management, injury and dis-ease. We strive to provide the highest quality wellness experience by combining conventional and complimentary therapies for healing, from around the world.
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Our mission is to empower and support individuals by providing therapies and information that engage their own unique physical and mental healing capabilities, encouraging the body and mind to heal quicker, stronger and with greater resilience.
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Our therapies are based on the principle that “the body has an innate ability to heal itself”.
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Providing you a safe space to heal!
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Our staff and wellness practitioners value the whole-person and live out a caring, compassionate and empowering lifestyle that elevates the human soul, mind and body.
Our mission is to empower individuals by providing therapies, resources and tools that cultivate resilience and engage each person’s unique healing abilities.​